Terms of service

SoulBlend Superfoods Ltd Terms and Conditions

1. Introduction

  • These Terms and Conditions (“Agreement”) apply to all purchases of drinks products from SOULBLEND SUPERFOODS LTD (“Company”, “we”, “us”, “our”), whether purchased online, in-person, or through other sales channels.
  • By purchasing food products from us, you (“Customer”, “you”, “your”) agree to be bound by these terms and conditions.

2. Product Information

  • Description: We strive to ensure that all descriptions, images, and details of food products on our website (or other platforms) are accurate, but we do not guarantee that they are error-free or complete.
  • Availability: All food products are subject to availability. We reserve the right to modify or discontinue any products without notice.
  • Pricing: Prices for drinks products are listed in GBP and may be subject to change without prior notice. All prices are exclusive of taxes and shipping fees, unless otherwise stated.

3. Order and Payment

  • Order Acceptance: An order placed by you will be considered an offer to purchase, and we reserve the right to accept or decline any order at our discretion.
  • Payment: Payment is due at the time of order placement. We accept payment via credit/debit card, PayPal, Apple Pay, and, in the case of in-person markets, cash. Online orders will be processed once the payment is confirmed.

4. Delivery and Shipping

  • Shipping: We will ship your purchase to the address provided by you at the time of purchase. Delivery times are estimates and are not guaranteed, subject to delays due to external factors such as weather or third-party carrier issues.
  • Shipping Charges: Shipping fees are calculated at checkout based on the delivery location and the size/weight of the order.
  • Risk of Loss: The risk of loss or damage to products passes to you once the products are delivered to the designated shipping address.

5. Returns and Cancellations

  • Perishable Goods: Due to the nature of food products, we generally do not accept returns or exchanges once the product has been delivered, unless the product is defective or damaged.
  • Cancellations: You may cancel your order before it is shipped. If your order has already been processed or shipped, cancellation may not be possible.
  • Defective or Damaged Products: If you receive food products that are defective, damaged, or spoiled, please contact us within 14 days of receiving the order. We may offer a replacement, refund, or store credit, subject to our discretion.

6. Allergen and Dietary Information

  • Allergen Information: It is the responsibility of the customer to review allergen information provided on the product labels or our website. Our products may contain allergens such as nuts, cereals containing gluten, sesame, and others.
  • Dietary Restrictions: We make reasonable efforts to accommodate specific dietary requirements (e.g. gluten-free). However, cross-contamination may occur, and we cannot yet guarantee that our products are free from specific allergens or ingredients.

7. Product Storage and Handling

  • Storage Instructions: Drinks products may require specific storage conditions (e.g. cool, dry environment). You are responsible for following the storage instructions provided with the product.
  • Shelf Life: The shelf life of each product is provided on the packaging or product description. We recommend consuming the product before the expiration date for optimal quality.

8. Liability and Disclaimers

  • Limitation of Liability: To the fullest extent permitted by law, SOULBLEND SUPERFOODS LTD is not responsible for any indirect, consequential, incidental, special, or punitive damages arising from the purchase or use of our food products.
  • Health and Safety: We do not provide medical advice. You should consult a healthcare professional if you have concerns regarding food allergies, intolerances, or other health conditions.
  • Compliance with Local Laws: By purchasing our food products, you agree to comply with all local laws, regulations, and guidelines related to food safety, labeling, and consumption.

9. Intellectual Property

  • All content, including images, text, logos, and trademarks associated with our food products and website, are owned or licensed by SOULBLEND SUPERFOODS LTD. Customers may not use any intellectual property for commercial purposes without our explicit consent.

10. Privacy and Data Protection

  • Personal Information: We collect and process personal data in accordance with our Privacy Policy. By using our services, you agree to the collection and use of your personal information as described in our Privacy Policy.
  • Data Security: We employ security measures to protect your personal information, but we cannot guarantee the security of data transmitted over the internet.

11. Amendments

  • We reserve the right to amend, update, or change these terms and conditions at any time without prior notice. Any changes will be posted on our website, and your continued use of our services will be considered acceptance of the updated terms.

12. Governing Law

  • This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

13. Contact Information

  • If you have any questions or concerns about these Terms and Conditions, please contact us at: